Below are some of the most common questions we are asked. If you do not find the answer that you need, please contact us.
- 1. Who does what at Bouchard Cooperages?
The Bouchard Cooperages team is a talented group of experienced wine industry professionals.
- Roberta Manell Montero - Sales Manager: technical information, order placement, & customer service
- Erin Shull - Administration & customer service
See our Staff Directory with phone numbers.
- 2. Is email communication recommended?
We find that many of our customers use email on a regular basis. In the future, this will be our preferred method of communication with you, particularly to inform you of barrel shipments, special promotions and stock barrel availability.
We are updating our records. If you have not received an email from us in the past six months, we may not have an email address for you. If you would like to be on our email list, please contact us at with your name and winery affiliation.
- 3. How do I get your current price list?
Either call us and we will send you a copy or download them from our website by submitting our price list request form.
- 4. Payment in Euros - how is this done?
The short answer is by wire transfer or bank draft, payable directly to the coopers. Your bank can do it for you, or we recommend Custom House Global Foreign Exchange (Western Union Business Solutions). To use Custom House simply contact Jim Watson at:
National Manager Sales and Marketing
Custom House NZ Ltd
Level 3, 124 Peterborough St.
03 365 4563 - Phone
02 192 1076 - Cell
08 006 60037 - Toll Free
64 3 3654890 - Fax
Email: Jim Watson
Reference to be quoted is 'Bouchard', they have all the cooper's bank account details, so you only have to tell them which cooper you are making a payment to. They will then quote you a New Zealand amount for the invoice. The New Zealand payment is then made to Custom House by the usual means of payment.
- 5. How can I determine currency exchange rates?
Use the Currency Converter at Western Union Business Solutions.
This is a multi-lingual currency converter with up to date exchange rates provided from leading market data contributors and is filtered for validity. To get the exchange rates for any of the 164 currencies, select the desired currencies, as well as the date, language, and amount for which you would like to conduct the currency conversion.
- 6. Can you give me exact barrel dimensions?
Absolutely. They are most easily viewed on our website (see the links below), or call us for a printed list per Cooper.
Read the stats on the barrels from:
- 7. Do you sell barrels to home-winemakers?
- 8. Do you sell small barrels or tanks?
Yes! The following small barrels are available from Coopers Damy and Billon:
- 28 litre (7.4 gallon)
- 56 litre (15 gallon)
- 114 litre (30 gallon)
Learn more about our small barrels.
- 9. What is the smallest quantity of barrels you will sell?
- 10. When will the ordered barrels arrive?
This information is on the invoice you receive from each cooper. It includes the ETA into port for the container with your barrels. Please add a two-week margin to that date for actual delivery to your winery. For specific details, please contact our NZ office, 03 445 4440 and speak to Erin.
- 11. I have a leaky barrel - how do I get it fixed?
First read about barrel repairs on our website. We have detailed directions on repairing both "end grain" and "side" leaks.
If you still have a question, please call our office (tel: 03 445 4440) and we will make the necessary transport and repair arrangements.
- 12. How do I prepare my new barrels for use?
Please read these instructions on preparing new barrels. This traditional method will prepare your barrels for use after only 24 hours!
- 13. What is the warranty on our barrels?
One year guarantee against leakage.
- 14. What is the
difference between American and French oak?
Read our special Forest Origin Comparison article.
- 15. What does a barrel do during the maturation process
to improve wine?
A barrel performs two important functions. It allows a very slow introduction of oxygen into the wine and imparts the character of the wood into the wine. This diagram is the best we have seen to explain this process.